Terms of Service

01Using the Service

By creating an account or using the Service you agree to these terms on behalf of your showroom or business. You must be authorised to act for that business.

02Trial

New accounts receive a 14-day trial. No card is needed. At the end of the trial you can choose a plan to continue; otherwise the account is paused and data is kept for 30 days.

03Plans and counters

Plans are priced per billing counter per month. A counter is one billing point. Plan limits on showrooms and counters apply as listed on the Plans page.

Prices exclude applicable taxes. WhatsApp messages are charged at WhatsApp's own business rates.

04Your responsibilities

• Enter accurate rates, weights, purities, making charges and HUIDs. Prices on tags and bills are calculated from what you enter.
• Follow the laws that apply to your business, including hallmarking, GST and consumer rules.
• Keep staff logins secure and remove access for people who leave.
• Obtain customer consent before taking photos for design search or sending messages.

05Savings schemes

Savings schemes run on your own terms. You are responsible for the scheme rules, collections and redemption. The Service records and displays payments but does not hold customer money.

06AI Design Finder

Design search results are suggestions. They do not change prices, weights or purities, and staff should confirm every piece before showing or selling it.

07Equipment

Weighing scales and label printers are your own equipment. We help connect supported models but are not responsible for their calibration or accuracy.

08Availability

We work to keep the Service available at all times and announce planned maintenance in advance. Counter billing continues during short internet drops and syncs when the connection returns.

09Your data

Your showroom data remains yours. You can export it at any time. See the Privacy Policy for how it is handled.

10Acceptable use

You may not use the Service to break the law, misrepresent the purity or weight of goods, access other accounts, or interfere with the Service's security.

11Ending your account

You can cancel at any time from your account settings. We may suspend accounts that break these terms after giving notice, except where immediate action is needed to protect other users.

12Liability

To the extent the law allows, our total liability for any claim is limited to the fees you paid in the three months before the claim. We are not liable for indirect losses or for errors caused by incorrect data entered into the Service.

13Changes

We may update these terms. We will tell you by email before material changes take effect. Continuing to use the Service after that means you accept the updated terms.