Privacy Policy

01Who this policy covers

This policy covers two groups of people: jewellers who use the Service (showroom owners, staff and karigars with access), and the jewellers' own customers whose details are entered into the Service at the counter.

For customer records, the jeweller decides what is collected and why. We process that information on the jeweller's behalf and only to run the Service.

02What we collect

• Account details: name, work email, showroom name, city, number of showrooms and counters.
• Showroom data: stock, weights, purities, HUIDs, rates, karigar jobs, scheme records and bills.
• Customer data entered by the jeweller: name, contact details, purchase history and scheme payments.
• Design photos taken for the AI Design Finder, handled as described below.
• Technical data: device type, browser, IP address and usage logs, used to keep the Service secure and working.

03How we use it

• To provide the modules you use: pricing, stock, billing, schemes, hallmark records and design search.
• To send login details, bills, reminders and service messages you or your staff trigger.
• To support you, fix problems and improve reliability.
• To meet legal and tax record-keeping obligations.

04Design photos

Photos taken for the AI Design Finder are used only to search for similar designs. They are deleted after the customer's visit unless the customer agrees to save them, for example to attach to a karigar job card.

The AI Design Finder suggests designs only. It never changes prices, weights or purities.

05Savings scheme payments

Scheme instalments are paid directly to the jeweller. We record payments so members can see them clearly, but we never hold customer money.

06Your data belongs to you

Showroom data belongs to the jeweller. We do not sell it, rent it or use it to advertise to your customers. You can export your stock, bills, schemes and registers at any time.

07Security

• Data is encrypted in transit and at rest.
• Access inside your account is controlled by staff roles you set.
• Rate changes, bill edits and stock movements are logged.
• Backups are taken daily and stored separately.

08Sharing

We share data only with service providers that help us run the Service, such as hosting, email and messaging providers, under agreements that protect it. We disclose information to authorities only when the law requires it.

09Retention

Account and showroom data is kept while your account is active. After you close your account, data is kept for 30 days so you can return or export it, and then deleted, except for records we must keep by law.

10Your choices

You can view, correct, export or delete your data. Customers who want their details changed or removed can ask their jeweller, or write to us through the Contact Us page.